Security Installation

Service Engineers

Maintenance and Service Options

Standard

Provides routine maintenance and access to our callout services, 24-hours a day. A call out charges will apply.

2 Star **

Provides the benefits of Standard but also covers call out charges.

3 Star ***

Provides full servicing including callout charges, free fitting of replacement parts for normal wear and tear and firmware upgrades on IAS installed systems.

Service	Standard	2 Star	3 Star
Full support telephone support from our Service Desk.
Engineers are available 24 hours a day, 7 days a week, 365 days a year.
Eight hour response to all our emergency call outs (subject to contract).
One routine inspection per year (two routine inspections if the alarm system has a Police response).
Minor system adjustments during inspection.
12 month warranty for additional fitted equipment.
Free security and fire survey.
Engineer call out charges included.
Replacement parts fitted free (failure due to normal wear and tear).
Firmware upgrades free on IAS installed systems.

Callout Charges : Special Notes

With 3 Star and 2 Star, engineer call out charges are included except in the case of where the system has been damaged by users or third parties or as a call out due to customer miss-operation. Nor are charges included if the system has been damage due to fire, storm, flood or act of God.